You may return or exchange most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return or exchange an item, please use the Kupa Ready Returns site https://kupaincreturns.readyreturns.com. Contact us with any issues you experience submitting your online return. We will respond quickly with answer such as outside of the return window or was not purchased directly from Kupa. You will receive an email when submitting your online return with the Kupa Return/ Exchange form with RMA# to include in the box you are shipping back to us. Keep a copy for your records. Kupa will not accept used products for return or exchange unless there is a manufactured defect with the item in question.
Items that may be covered under a 1 year manufacturer warranty are required for the customer to mail to Kupa Inc Repair Department in a properly packaged box for evaluation. Follow the Kupa Repair Form here: www.kupatv.com. If you have specific questions regarding a Manufacturer warranty time period, extended warranties or what is covered and not please reach out to us at firstname.lastname@example.org. The sooner you mail your machine in for evaluation the quicker we can diagnose it. You will receive an estimate to your email if your machine does not qualify for warranty. No machine will be serviced out of warranty without payment from customer prior to work being done.